UK Passport Enquiries Information–For Philippines and Hong Kong

Manila Embassy no longer deals with passport enquiries for the Philippines instead everything goes via Hong Kong the details below are the telephone number and address for any enquiries you may need.

All enquiries are handled by Careline Services Limited via a helpline service. For all enquiries you cannot resolve on the website please telephone :- (+44) 208 082 4744  (THE SERVICE IS ENGLISH SPEAKING ONLY!)

Careline telephone lines are open 24 hours a day, from 00:01 GMT on Mondays through to 23:59 GMT on Fridays. Be aware all calls are charged at GBP 0.72 per minute (+VAT) and mobile calls are likely to be higher.

For customers with hearing difficulties, a Textphone service is available by contacting (+44) 1750 725 368.