Philippines call center business

After building a call center up from scratch I wanted to share a few things I came across while running it. I may be critical on brokers in the industry but they really are a cancer on the whole industry.

A good broker doesn’t rip off both call center and client to the point you get bad service and bankrupt businesses. Yet I question do we need brokers in the industry at all? As I prefer business partnering which I will discuss in another video.

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